Terms & Conditions

The following Booking Conditions together with the General Information contained herein form the basis of your contract with the One Broad Street Brighton. Please read carefully as they set out our respective rights and obligations.

In these Booking Conditions, “you” and “your” means the person named on the booking confirmation and all other persons staying at the property during the rental period. “We” and “us” means One Broad Street, Brighton.

All reservations are made subject to these Booking Conditions.



One Broad Street operates a 100% no smoking policy. If there is evidence of smoking following your stay an additional cleaning charge of £100 may apply


Check in & Check Out Times

Check in time is after 3pm and Check out is by 11.00am. 

Please note One Broad Street offers convenient self check-in with no formal reception on site. Your unique door codes are emailed to you on the morning of your arrival date, however, it is imperative that you adhere to our strict check-in/check-out times to enable our cleaning team to prepare the rooms between bookings.

We are able to monitor guest arrivals/departures via our smart lock systems and if you check in early, we reserve the right to ask you to vacate the property until 3pm and/or charge an additional fee. If you do not check out by 11.00am this could result in you being charged for an additional full nights stay and the matter may be passed on to our security team.


Online Check In

It is a legal requirement for us to obtain certain key information for all guests over the age of 16 staying with us. You will therefore be asked to check in online and give details for each guest in your party.

You must check in online on the day of your arrival via the link provided in the arrival email.


Cleaning during your stay

If you are staying longer than 4 days, your towels will be replaced mid stay. If you are staying longer than 7 days, housekeeping will clean your room, change linen and replace towels mid stay or once per week if your stay is longer than 2 weeks. If you require additional housekeeping e.g extra linen change, in room cleaning, this can be provided at an extra cost. Please contact us via email or phone with your request. Please note we require up to 24 hours notice to action

If your request is urgent, please call us on the number provided in your booking communications and we will endeavour to accommodate you sooner.


Behaviour Policy

We expect all guests to have consideration for other people, in particular noise levels after 10.30pm. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.



Whilst we have no resident staff on site, we employ a local security company to patrol the property and attend in the event of a disturbance or breach of our Behaviour policy as outlined above. 

CCTV is in operation at the premises for security and fire safety reasons and fully compliant with data protection laws. There are no CCTV cameras in guest rooms.



We will have some data shared with 3rd parties in relation to services that you obtain from One Broad Street such as: cleaning team, activity providers and local authorities as required. For full details of our privacy policy visit our website


Making a booking

When booking via our website, we will confirm your stay by issuing a booking confirmation by email. Please check the details & contact us immediately if there are any errors or omissions to any information which appears on the confirmation or any other document as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of its transmission.

If you book via an online travel agent we are listed with, such as booking.com, please note that additional terms and conditions from those sites will apply.


Number of persons

The number of persons (adults and children) must not exceed the maximum number of sleeping places indicated on the booking confirmation. For suites sleeping up to 4 persons, there is an additional per person supplement charge above 2. If you have not booked for the correct number of persons, we accept no responsibility for the beds and linen not being available for your stay.

If you are unsure or would like add additional guests after you have booked, please email us on info@onebroadstreet.co.uk to clarify room information. The term ‘single bed’ applies to a variety of different products. These include pull out sofa beds, day beds, etc. We endeavour to provide as much information as possible on the website. However, we regret that no refunds for these additional sleeping arrangements can be made once booked.



To confirm a reservation we require pre-payment in full at time of booking. Payments are taken via our secure payment processor Adyen. One Broad Street does not store credit or debit card details.



The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example excess cleaning charges) will be payable by you. We reserve the right to charge your credit or debit card for these costs.



Should you need to cancel your booking after the contract has begun, you must immediately advise by email. Your notice of cancellation will only be effective when we receive it by email and we have acknowledged this as received and read. As we incur costs from the time we confirm your booking, and may be unable to re-sell your period of stay, the cancellation policy outlined in your booking confirmation will apply

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.



It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.


 Force Majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control



Our Liability to you

We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.


We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –

  1. the fault of the person(s) affected or any member(s) of their party or
  2. the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
  3. an event or circumstance which could not have predicted or avoided even after taking all reasonable care

In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the hotel had been properly provided. If the hotel gave rise to the claim or complaint complied with local laws and regulations applicable to the accommodation at the time, the accommodation will be treated as having been properly provided.

We limit the maximum amount we may have to pay you for any and all claims or parts of claims that do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay.

Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £50 per person affected, as you are assumed to have taken out adequate insurance at the time of booking.


Reporting problems with your stay

In the unlikely event that you experience any problems with your stay you must immediately inform the hotel. Until we know about a problem, we cannot begin to resolve it. Most problems can be dealt with quickly.

Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you. We do not guarantee internet connections and are not responsible if installed broadband services fail.


Complaints procedure

Should you wish to complain about any aspect of our service, the first point of contact should be the hotel’s guest phone line and reporting of the issue as outlined above. Our aim is to promptly resolve any possible issue you might have, prior to your departure.

Should you leave the accommodation prematurely without having notified us of your complaint and giving us the opportunity to resolve the issue, you forfeit your rights to any refund, unless the terms of this contract have been breached.

If you find it necessary to pursue the matter further, you should submit a formal complaint letter (by electronic mail) within 24 hours of your departure, addressed to info@onebroadstreet.co.uk and we will investigate the matter further.

If your complaint cannot be resolved immediately, the timeframe will be that we will acknowledge your complaint within 48 hours and it will be addressed within 14 working days


Special requests and medical problems

If you have any special request you must advise us at the time of booking and clearly note it at the time of booking. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

Passports, visas and health requirements

It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation.